We’ll respond to all inquiries within 1 hour during business hours (KST, weekdays 9:00 AM – 6:00 PM), regardless of when they were received.

Please be sure to proactively check the questions and answers in the FAQ link below, as responses may be delayed during non-business hours.

If you do not receive a response after 3 business days, please contact us again with the correct email address as you may have entered your email address incorrectly.

https://www.mymusicfive.com/support/faq