Question 1

I have an issue with my purchase.

Accepted Answer

Regional Purchase Restrictions: Some sheet music sold on mymusic5 is only available for purchase in specific regions due to copyright issues. Please check purchase availability in the country selection field on the payment screen. If the purchase is unavailable, please inquire with the song title and musician's name via the Customer Center link below for verification.

Discontinued Sheet Music: If you see the message "This sheet music has been discontinued" in the purchase window, the seller has voluntarily stopped selling that sheet music. For more details, please contact the respective seller directly.

Browser Compatibility Notice: mymusic5 is compatible with the Google Chrome browser. If you are currently using a different browser, please switch to Google Chrome and try again.

Question 2

Credit card / Debit card issue

Accepted Answer

If the credit / debit card is not working, make sure to switch the browser to Google Chrome and try again because mymusic5 is compatible with Chrome browser.

Question 3

PayPal Issue

Accepted Answer

If payment via PayPal is not working, Please make sure to check the below.

Countries with PayPal restrictionshttps://simtechdev.com/blog/paypal-alternatives-in-restricted-countries/
Russian and Ukraine regions may not be available for PayPal.

Question 4

Other Payment method issue

Accepted Answer

mymusic5 supports the most frequently used local payment gateway based on the purchaser's region. Therefore, a different payment option appears at the checkout process depending on where you are accessing from. Choose one of the payment options to proceed with your payment.

If you are trying to pay via Apple Pay, but it does not show up at the check out, make the Apple Pay account compatible with your browser first.

Question 5

Request Sheet Music

Accepted Answer

mymusic5 supports the "Sheet Music Request" feature. Go to your favorite seller's profile, find the "Sheet Music Request" tab, and vote for the desired song to request the sheet music.

Question 6

Purchased product not found or not received.

Accepted Answer

If purchased as a member: After logging in, you can immediately check the purchased sheet music in the Library within your account. 
If purchased as a non-member: A link to view the sheet music is sent to the email address you entered at the time of purchase. Please check your email inbox.

If you still cannot find the purchased product despite the methods above, please forward the purchase success email you received to our Customer Center. We will verify and process your request.

Question 7

Unable to download sheet music.

Accepted Answer

The download feature is exclusively available only with the purchase of Lifetime Access. If you purchased a 90-day or 180-day pass that only allows viewing and printing of sheet music, you can use the "Convert to Lifetime Access" option within the viewer to utilize the download feature.

Question 8

When attempting to open purchased sheet music, it keeps loading and doesn't proceed.

Accepted Answer

mymusic5 is optimized for the Google Chrome browser. Please switch your browser to Google Chrome and try again.

Question 9

Request a refund

Accepted Answer

All sheet music sold on mymusic5 are digital products. Due to the nature of digital goods, please note that refund requests based on the following reasons cannot be processed:

a. Lack of specialized knowledge required to use the sheet music. 
b. Sheet music content purchased more than 7 days ago.

For details, please refer to the service policy.

Question 10

My purchased music has a quality issue.

Accepted Answer

The quality of the product is under the control of the seller. If you have any requests for replacement or modification of the product, please contact the seller immediately. However, if you do not receive a response from the seller within 24 hours, please contact customer service at the link below. https://www.mymusicfive.com/support/contact

Question 11

My purchased music and its reference video are not matching.

Accepted Answer

The quality of the product is under the control of the seller. If you have any requests for replacement or modification of the product, please contact the seller immediately. However, if you do not receive a response from the seller within 24 hours, please contact customer service at the link below. https://www.mymusicfive.com/support/contact

Question 12

My printout has a quality issue. (ex. Layout problem, partially printed)

Accepted Answer

Switch your browser to Google Chrome first and check out your print settings. If the problem persists, please contact us via email with the screenshot. https://www.mymusicfive.com/support/contact

Question 13

I just purchased sheet music. What does "90 days remaining" mean?

Accepted Answer

Per mymusic5 policy, products that have passed 90 and 180 days after purchase will expire and cannot be viewed or printed. For usage without time restrictions, please purchase the 'Lifetime Access' product.

Question 14

I want to download my purchase statement.

Accepted Answer

The purchase statement can be checked and downloaded from the "Payment List" tab. Additionally, the download link is also sent to the email address you entered during payment.

Question 15

I haven't received the settlement yet.

Accepted Answer

a. Please check your minimum settlement amount and the set settlement period. 
b. Once the settlement request is successfully processed, it will be completed within 5 business days. If you have not received the settlement, please contact our Customer Center via the link below.

Question 16

I registered my PayPal account successfully in the artist center but still did not receive my payment.

Accepted Answer

Please check the minimum settlement amount and the set settlement period.
If the settlement information is inaccurate or invalid, you will be notified via a 1:1 message, so please check.
Once the settlement request is successfully processed, it will be completed within 5 business days. If you have not received the settlement, please contact customer service via the link below. https://www.mymusicfive.com/support/contact

Question 17

Is PayPal the only available method to get paid?

Accepted Answer

Currently PayPal, Payoneer, and direct bank deposit are available.

Question 18

How much can I earn by selling sheet music?

Accepted Answer

70% of the net profit is paid to the seller after deducting essential costs such as copyright fees and taxes from sales revenue. This is the highest profit-sharing rate in the current Sheet Music market.

Question 19

My earning is lower than expected.

Accepted Answer

The profit split for the sale of sheet music is 75% (Seller) : 25% (mymusic5) from the net profit. Copyright royalties, transaction processing fees, and tax fees are pre-deducted before splitting into 75% and 25%.

Question 20

I am a business owner. I want to issue a tax invoice to settle my profits. (a business owner in Korea only)

Accepted Answer

Information for tax invoice.

Business number: 752-81-00226
 Trade Name: MPAG, Inc.
 Representative: Inseo Chung
 Address: #151 Seoul Square, 416 Hangang-daero, Jung-gu, Seoul
 Type of business: Information service
 Category: Computer programming service
 Email: tax@mpaghq.com

Question 21

Do I need to get separate copyright permission to sell sheet music?

Accepted Answer

mymusic5 has contracts with several copyright associations and international publishers to help sellers with their music content sales. However, some songs may have regional sales restrictions due to copyright issues.

Question 22

I want to sell my original songs.

Accepted Answer

mymusic5 actively supports the sale of musicians' original songs. If you want to sell your own original songs instead of a cover song, you can upload the sheet music in the same way as a cover song. However, you must prepare materials or documents that can prove the original song and submit them to the mymusic5 support team.

Question 23

I want to sell lesson videos or audio files.

Accepted Answer

Please check the announcement regarding the sale of lesson videos and audio files. lesson https://www.mymusicfive.com/artist-center/guide/notice/26 audio https://www.mymusicfive.com/artist-center/guide/notice/32

Question 24

Can I do my own promotions for my sheet music?

Accepted Answer

You can adjust the discount rate for individual sheet music for a specific period and use mymusic5's sheet music collection feature to sell multiple pieces of sheet music bundled by category. Additionally, you can upload various performance videos from YouTube, Shorts, Reels, TikTok, etc., to help buyers understand the sheet music more easily.

Question 25

What should I do if my sheet music isn't selling well?

Accepted Answer

mymusic5 provides various sales data, such as sales volume by country, sheet music search trends, and purchase traffic distribution, through the Artist Center dashboard to help sellers establish sales strategies. Use the dashboard data to create smarter sheet music sales strategies!

Question 26

Can I also sell my sheet music on the mymusic5 mobile app?

Accepted Answer

When you upload sheet music on the mymusic5 website, it is automatically uploaded to the app service as well. Sales revenue and various data generated from the app can be checked in the Artist Center on the website. The Artist Center is only available on the website, not on the mobile app.

Question 27

Can I sell ensemble sheet music, such as band scores or orchestra parts?

Accepted Answer

Yes, it is possible. mymusic5 supports various sheet music arrangements, from band scores and orchestra to four-hands (4 hands).

Question 28

I want to notify users about my activities and sheet music updates.

Accepted Answer

Every time you upload a new sheet music or replace a sheet music file, a notification is automatically sent to users who have purchased your sheet music or have 'liked' or 'followed' you.

Question 29

Is a personal YouTube channel required to qualify as a seller?

Accepted Answer

No. However, please bear in mind that the presence or absence of a reference video can be a significant factor in the buyer's purchase decision. mymusic5 allows the upload of short-form videos like Instagram Reels, YouTube Shorts, and TikTok, as well as YouTube and BiliBili, as reference videos.

Question 30

How to sell sheet music

Accepted Answer

Please read the guidelines below. https://www.mymusicfive.com/artist-onboarding

Question 31

Account Deletion Guide

Accepted Answer

If you wish to delete your account, please contact the Customer Center.

Question 32

mymusic5 CASH

Accepted Answer

Please find the information and guideline about MMS cash in the link below. https://www.mymusicfive.com/support/beginner-guide/cash

Question 33

What payment methods do you have?

Accepted Answer

mymusic5 provides the most frequently used local payment methods in more than 50 countries.

Starting with basic Credit/Debit cards and PayPal, the payment methods to specific countries are automatically supported at checkout, typically including:
* Apple Pay / Google Pay
* WeChat Pay / Alipay
* Line Pay

Question 34

I want to change my password.

Accepted Answer

You can change your password in the 'Account Settings' tab. However, please note that you cannot change the password of the account registered with Google, Apple, WeChat or Facebook account.